Privacy Policy

Last updated: 27 August 2026 · In case of discrepancy, the French version prevails.

1. Who are we?

Elite Lead SRL operates the TELEPHONIA service, an AI voice-assistant phone answering service. For our customers' data (accounts, billing), we act as data controller. For the data of people who call a customer's number (callers), we act as data processor on behalf of that customer, who remains the data controller.

2. Data we process

• Account data: name, business e-mail, company, VAT number, address, billing history.
• Call data: calling and called number, date, duration, audio recording of the call, automatically generated transcript and summary, information shared during the call (name, contact details, request, appointment or order).
• Technical data: customer-area connection logs, data required for the security of the service.

3. Purposes and legal bases

• Providing the service (call answering, transcription, customer area), performance of the contract.
• Billing and accounting : legal obligation.
• Security, abuse prevention and service improvement, legitimate interest.
• Callers are informed at the start of the call that they are speaking with an AI assistant and that the call is processed for the follow-up of their request.

4. Processors and recipients

We rely on technical providers strictly necessary to the service: voice and conversation processing (ElevenLabs), hosting and delivery (Cloudflare), database (Neon), payments (Stripe), authentication. These providers process data under our instructions and contractual safeguards compliant with the GDPR, including, where applicable, standard contractual clauses for transfers outside the EEA. We never sell or rent any data.

5. Retention periods

• Call recordings, transcripts and summaries: for the duration of the customer's contract, then deletion; the customer may request earlier deletion.
• Account and billing data: Belgian statutory accounting and tax periods (in principle 7 years).
• When a customer area is closed, that area's encrypted data is rendered permanently unusable (crypto-deletion).

6. Security

Sensitive data (transcripts, summaries) is encrypted at rest with per-customer keys; exchanges are encrypted in transit (TLS). Access is limited by role (manager, employee, sales, administrator).

7. Your rights

You have the rights of access, rectification, erasure, restriction, portability and objection provided by the GDPR. To exercise them: . If you are a caller, you may also contact directly the company you called (data controller). You may lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

8. Cookies

The telephonia.be website does not use advertising or tracking cookies. The customer area only uses strictly necessary technical cookies (login session).

9. Contact

For any question about this policy: .