Terms of Service

Last updated: 27 August 2026 · In case of discrepancy, the French version prevails.

1. Purpose

These terms govern the use of the TELEPHONIA service, an AI voice-assistant phone answering service operated by Elite Lead SRL ("we"). The service receives incoming calls on a dedicated number assigned to the customer, answers them on the customer's behalf, produces a transcript and summary, and makes this information available in an online customer area. By creating an account or using the service, you accept these terms.

2. Account and customer area

The service is reserved for business customers (B2B). The customer warrants the accuracy of the information provided at sign-up, in particular its company name and VAT number. Login credentials are personal; the customer is responsible for actions taken from its user accounts and shall notify Elite Lead SRL without delay of any unauthorised access.

3. Pricing, call credit and payment

• All prices are exclusive of VAT; Belgian VAT (21%) is added at payment.
• "Pay-as-you-go": €2.00/min, through the purchase of prepaid minute credits. PRO (€900/month, 10 h included, then €1.50/min) and ENTERPRISE (€1,800/month, 25 h included, then €0.99/min) packs: monthly subscription debited at the start of the period.
• Purchased minutes remain valid for 3 months; minutes included in a subscription expire at the next invoice, with no carry-over.
• When the credit is exhausted, call reception is automatically suspended until topped up.
• Payments are processed by Stripe. Purchased credits and issued invoices are non-refundable.

4. Term and cancellation

Subscriptions carry no fixed-term commitment. The customer may cancel at any time, self-service, from its customer area; cancellation takes effect at the end of the current month, and any remaining credits are then lost. Elite Lead SRL may suspend or terminate the service in the event of serious breach (non-payment, unlawful use), after notice.

5. Acceptable use

The customer shall not use the service for unlawful, deceptive or malicious purposes, including: impersonation, harassment, unfair data collection, or circumvention of the regulations applicable to electronic communications.

6. Service level and liability

The service relies on telecommunications networks and third-party services (telephony, hosting, AI models): it is provided with due care but without any guarantee of continuous availability or absolute accuracy of the transcripts, summaries and assistant responses, which are generated automatically. The customer remains solely responsible for the follow-up given to the information collected. Elite Lead SRL's liability is limited to proven direct damages and shall not exceed the amount paid by the customer over the last three months; indirect damages (loss of business, loss of clientele, loss of profit) are excluded, to the extent permitted by Belgian law.

7. AI assistant and call recording

Callers are informed at the start of the call that they are speaking with an artificial-intelligence assistant, in accordance with applicable European regulations (Regulation (EU) 2024/1689 on artificial intelligence). Calls are recorded and transcribed to provide the service to the customer (request follow-up, quality). The customer undertakes not to disable or circumvent these disclosure measures.

8. Personal data

The processing of personal data is described in our privacy policy. For its callers' data, the customer acts as data controller and Elite Lead SRL as data processor within the meaning of the GDPR.

9. Intellectual property

The service, its interface, trademarks and technology remain the property of their respective owners. The customer receives a personal, non-exclusive and non-transferable right of use, limited to the duration of the service. The customer's data and content remain the customer's property.

10. Changes

Elite Lead SRL may evolve the service and these terms. Any substantial change is notified to the customer (e-mail or customer area) at least 30 days before it takes effect; continued use constitutes acceptance.

11. Governing law and jurisdiction

These terms are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of the judicial district of Brussels, subject to applicable mandatory provisions.